FAQs

  • Rentals are available for 3 or 7 days. To avoid late fees, please ensure your dress is postmarked for return on or before the last day of your rental period. If you need a dress for a longer period of time, please reach out for a custom quote!

  • Our dresses are not available for full wedding day rentals. They can be rented for styled shoots, engagement sessions, elopements, content days, or portfolio work. This policy helps us maintain the cleanliness and quality of our collection.

  • If the dress is not postmarked on final day of your rental, a late fee of $50 per day will be charged. Please contact us immediately if there are any unexpected delays or if your package is lost/stolen.

  • Absolutely! You can request a different size in a dress you love, and while we can’t promise availability, we’ll do everything we can to make it happen for you.

  • Yes, all dresses are professionally cleaned before they are shipped to you. We kindly ask that you take care of the dresses and return it to us as it was sent. Please do not attempt to clean dresses on your own.

  • If the dress is damaged with food, drinks, dirt, water, makeup, odor, or rips, the deposit will not be returned. If the dress cannot be recovered, you will be required to pay for it in full.

  • No, dresses cannot be worn in water. Water exposure can cause irreversible damage, and you may be required to pay for the dress in full if it is returned damaged.

  • Yes, we ship to clients across the United States. Please allow sufficient shipping time when planning your rental to ensure it arrives on time. We are not currently shipping to Hawaii and Alaska.

  • Yes! All dresses are available to be picked up in La Crosse, WI.

  • A return label will be included in your package, once you’re ready to send the dress back. Please put all garments back in the same box with their original packaging to protect the dresses, add the return label, drop it off, and you’re good to go! Please package the dress in the original bags it was shipped in.

HOW IT WORKS

SELECT YOUR ITEMS

Browse our collection and choose the dresses and accessories that best fit your vision.

RECEIVE AND CREATE

Your rental arrives clean, pressed, and ready to wear for your shoot or event.

RETURN WITH CARE

After your rental period, simply pack the items in their original condition and ship them back to us. No need to clean—just send them as they came!

DRESS CARE & RETURN INSTRUCTIONS

Bride in wedding gown with lace veil holding parasol, floral arrangement in background

We want these gowns to remain as beautiful as the day they were made, ensuring they can be shared and loved by many creatives to come. Please handle your rental with care and follow these guidelines.

RENTAL PERIOD

Your rental is available for 3 or 7 days. To avoid late fees, please make sure the package is postmarked for return on or before the last day of your rental period.

RETURNING YOUR DRESS

  • A prepaid return label is included with your order.

  • Please return the dress in the same box and dress bags it was shipped in to protect it during transit.

  • Ensure all pieces (including any accessories, if applicable) are packed before sealing the box.

  • Drop off the package at the appropriate shipping location on time to avoid late fees.

DRESS CARE

Our dresses are delicate and require thoughtful handling. Please follow these guidelines to keep them in excellent condition:

  • Avoid water: Do not wear the dress in water or damp environments, as moisture can damage delicate fabrics.

  • Mind the hem: When outdoors, pick up the skirt whenever possible to prevent stains, snags, or excessive dirt.

  • Steaming instructions: If needed, gently steam the dress using a steamer with a thin towel placed between the garment and the steamer to prevent water spots. Never press the steamer directly onto the fabric.

  • Be mindful of makeup and perfume: Apply these before getting dressed to avoid stains.

CLEANING AND DAMAGES

  • Do not attempt to clean or dry clean the dress yourself—we handle all professional cleaning.

  • Any damages beyond normal wear and tear may result in additional charges.

  • If an accident happens, let us know as soon as possible so we can assess the best solution.

Thank you for treating your rental with care and for being part of a more sustainable, creative future. We are honored to be part of your vision and can’t wait to see what you create.

For any questions, reach out to us at hello@sincerelyyoursstudios.com.